E-commerce CX Solutions

E-Commerce Customer Support

Discover the future of online retail with AI-driven solutions to outsource ecommerce customer service. Experience unparalleled support and growth.
Transformational CX for the

Transformational CX for the 21ST CENTURY LIFESTYLE CUSTOMER

In the digital economy, customers are rapidly finding new ways to shop new products and services, and adopting new technologies in their lives.

Our teams can help you deliver great customer services and scale your customer-facing operations, so you gain peace of mind and focus on the business of growing.

CX Process CX Process
Transformational CX for the

E-Commerce customer journey support

The 21st century customer has liquid expectations. Today’s companies need to deliver products and services faster and better, at the level of the best-known e-commerce operations in the world.

Our support solutions will scale throughout the various touchpoints along the customer journey, from pre-sales support to consulting on product options, product exchanges and cross-selling, and thanks to our hybrid (virtual and onsite) teams we help you do it efficiently and affordably.

ZAHOREE’S support and cx capabilities

L1/L2 Customer Support
L1/L2 Customer Service
Pre-sales support
Cross-selling/up-selling
Chatbot
Demo Rooms

Discover how Zahoree’s Scoring Model can help you take your support operations to the next level

In this digital age, e-retailers need to deliver experiences at the level of the best-known e-commerce sites in the world. Zahoree helps you discover valuable insights into the customer journey so that you meet today’s customers’ liquid expectations.

E-COMMERCE CX AND SUPPORT SERVICES

E-retailer Support Team

Our hybrid on-side and remote teams can help you scale your support operations at any touch-point of your customer’s journey, from pre-sales support to order tracking, returns, exchanges, and upselling. Our operations centers can also support any custom service such as loyalty programs, subscription management and/or any other customer service inquiry.

Cx Intelligence

Our Zahoree® VIrtual Teams analytics technology applies artificial intelligence to surveys, support cases, product reviews, and other sources of customer feedback and behavioral data. We deliver unique visibility into your customers’ journey with your product and brand.

Multiple Languages

Support in multiple languages by native speakers. English, Spanish, French and Portuguese available in North America. Major european languages in EMEA region.

Transformational Cx

Our teams focus on delivering experiences that will provide your customers with a sense of growth, engagement and accomplishment.

Multichannel Support Solutions

Multichannel CX support solutions (phone, email, chat, social, facetime) for e-tailers in the fashion-apparel, customer electronics, and fitness sports arena, among others.

Global Market Coverage

Our multiple support centers and Zahoree Virtual Teams global talent platform allow us to deliver customer support in USA, Canada, EMEA, LATAM, and APAC.

Demo Rooms

Our ambianced demo rooms provide a unique opportunity to show your customers exactly what your product looks like, how it works, or what features it has. Our demo rooms give you an opportunity to provide a high-level of specialized pre-sales support

Markets

We deliver the best customer service for online brands and e-commerce companies, including niche markets such as apparel and fashion, consumer electronics, and fitness among others. Our clients trust us to build exceptional relationships with their customers.

AI SMART COACH

Zahoree's virtual assistant teams up with CX Experts in our teams. It is a trusted co-pilot to your customer support agents, to provide relevant product and policy information, recommendations for best ways to address an inquiry, and a fast-track to trouble-shooting options. It’s specially tuned for CX delivery and uses the latest AI resources available.

ZAHOREE HOLISTIC cx PLANS

Remove obstacles to building, onboarding, managing and scaling Customer Service and Support.

Zahoree Digital Services

Team Assessment and Sizing
Team Assessment and Sizing
Strategy Consultation
Strategy Consultation
Talent Matching (AI)
Talent Matching (AI)
CX Opportunity Creation
CX Openings Creation
Pool Search
Pool Search
Team Selection
Team Selection
Team Access to Academy
Team Access to Academy
Gamification of Career Path
Gamification of Career Path

Zahoree Managed Services

Fully-Managed Teams
Fully-Managed Teams
Customer Success Strategist (CSS)
Customer Success Strategist (CSS)
Non-dedicated Quality Assurance
Non-dedicated Quality Assurance
Backup resources
Backup resources
Support Playbook
Support Playbook
Transformational CX Methodology
Transformational CX Methodology
Workforce management (WFM)
Workforce management (WFM)
Non-dedicated trainer available
Non-dedicated trainer available
Reporting
Reporting
CX Expert Dashboard
CX Expert Dashboard
Support Operational Dashboard
Support Operational Dashboard
CX Intelligence Dashboard
CX Intelligence Dashboard

Suite for OPS Leader

Zahoree Digital Services

Team Assessment and Sizing
Team Assessment and Sizing
Free
Strategy Consultation
Strategy Consultation
Free
Talent Matching (AI)
Talent Matching (AI)
CX Opportunity Creation
CX Openings Creation
Pool Search
Pool Search
Team Selection
Team Selection
Team Access to Academy
Team Access to Academy
Full
Gamification of Career Path
Gamification of Career Path

Zahoree Managed Services

Fully-Managed Teams
Fully-Managed Teams
Customer Success Strategist (CSS)
Customer Success Strategist (CSS)
Non-dedicated Quality Assurance
Non-dedicated Quality Assurance
Backup resources
Backup resources
Support Playbook
Support Playbook
Transformational CX Methodology
Transformational CX Methodology
Workforce management (WFM)
Workforce management (WFM)
Non-dedicated trainer available
Non-dedicated trainer available
Reporting
Reporting
CX Expert Dashboard
CX Expert Dashboard
Support Operational Dashboard
Support Operational Dashboard
CX Intelligence Dashboard
CX Intelligence Dashboard

Suite for CX Leader

Zahoree Digital Services

Team Assessment and Sizing
Team Assessment and Sizing
Free
Strategy Consultation
Strategy Consultation
Free
Talent Matching (AI)
Talent Matching (AI)
CX Opportunity Creation
CX Openings Creation
Pool Search
Pool Search
Team Selection
Team Selection
Team Access to Academy
Team Access to Academy
Full
Gamification of Career Path
Gamification of Career Path

Zahoree Managed Services

Fully-Managed Teams
Fully-Managed Teams
Customer Success Strategist (CSS)
Customer Success Strategist (CSS)
Non-dedicated Quality Assurance
Non-dedicated Quality Assurance
Backup resources
Backup resources
Support Playbook
Support Playbook
Transformational CX Methodology
Transformational CX Methodology
Workforce management (WFM)
Workforce management (WFM)
Non-dedicated trainer available
Non-dedicated trainer available
Reporting
Reporting
CX Expert Dashboard
CX Expert Dashboard
Support Operational Dashboard
Support Operational Dashboard
CX Intelligence Dashboard
CX Intelligence Dashboard

START DESIGNING YOUR SUPPORT TEAM NOW WITH ZAHOREE VIRTUAL TEAMS

Our fully-managed CX solutions are enabled by Zahoree Virtual Teams, our proprietary platform, which provides an automated, efficient, and affordable way to put together and operate your support teams, so you gain peace of mind and stay focused on growth.

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