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A Holistic Approach to CX Transformation

Our CX Solution provides a flexible, efficient, and affordable way to put together and operate a CX team, so you gain peace of mind and stay focused on the business of growth.

FULLY-MANAGED SUPPORT SOLUTIONS FROM TEAM BUILDING TO ANALYTICS

CX TRANSFORMATION with Zahoree Virtual Teams

Zahoree CX Solutions not only helps you manage your support operations but also provides you with the necessary tools to transform and optimize your support operations, at the rate you need while growing.

HOW IT WORKS

STRATEGIZE

STRATEGIZE

Agile
Team Design
Zahoree Virtual Teams platform provides an efficient way to design and configure a CX team in a nimble manner. We will help you select, recruit, and train to best fit your support requirements.
BUILD & MANAGE

BUILD & MANAGE

Fully-Managed Support Solutions
You are not alone, you are assigned a CX Strategist since the very beginning to help you size, build, and manage your day-to-day support operations.
OPTIMIZE

OPTIMIZE

Advanced CX
Capabiliites
ML/AI capabilities that support your team's optimization, and unique CX insights that gives you visibility on your customers' journey.
Zahoree as<br>  <i>a CX Transformation</i> tool

Zahoree as
a CX Transformation tool

The transformation implies moving to a scalable design of your support team, one that uses the right talent, tools, and processes. Zahoree Virtual Teams platform is a managed solution, which includes our toolset, a CX strategist, and the delivery of support services to your customers.

The platform provides visibility into your operational KPIs and team’s performance, so that you know where the optimization opportunities are.

The Zahoree Scoring Model

The Zahoree Scoring Model, driven by artificial intelligence and machine learning, offers unique visibility into the positive and negative impacts to your customers’ journey. All insights aggregated in one place effectively eliminates the hassle of collecting fragmented data accross all your CX point systems.

    Creating the best customer experience
    is a top priority for 48% of professionals in the customer service industry.
    We deliver <i>the Best</i> Customer Experience

    We deliver the Best Customer Experience

    In this digital age, CX has surpassed both, price, and product as a key brand differentiator. For companies in the new economy CX is becoming a top priority because end consumers have more liquid expectations than ever.

    Don’t Worry.  We <i>Have You Covered.</i>

    Don’t Worry. We Have You Covered.

    Our TCX teams have helped clients deliver 95%+ CSAT, 90%+ FCR, 20-point NPS increases, and 8+ CPH, while delivering white-glove service. Zahoree® Virtual Teams, our AI-driven CX management platform revolutionizes the way support teams are sourced, built, trained and managed, as it taps into global tech talent and delivers Transformational CX.

    CX TRANSFORMATION PILLARS

    BENEFITS

    Many brands cannot quickly, flexibly & affordably scale their customer service operations at the rate they are growing. We provide a managed crowdsourced platform for building & managing virtual Customer Support teams that provide pivotal benefits to help you elevate your CX strategy.

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    Smart Scalability

    We understand the dynamics of fast-growing companies and help scale your customer support and human intelligence operations. Allow yourself to focus on mission critical activities, while we absorb the complexity of delivering a customer experience (CX) that exceeds your customers’ expectations.
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    Transformational CX

    TCX is a science-based approach to co create experiences with your customers, as our support teams interact with them, that will give them a sense of growth, engagement, and accomplishment. TCX is based on the application of TBI’s Admiration Equation, which seeks to deliver transformational experiences that create loyalty.
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    Revenue Engine

    Convert support into a net positive revenue center. As one of the most important growth levers is retention, this becomes a serious goal to any customer support effort. This is not about pushing products, it is about delivering value. Support teams are uniquely suited to identify opportunities to successfully execute cross-selling and up-selling activities.
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    CX Optimization

    Our Zahoree® analytics technology applies artificial intelligence to surveys, support cases, product reviews, and other sources of customer feedback and behavioral data. Using our advanced analytics and through the help of our CX Strategist, we will help you close the loop to optimize your CX operations.
    Scale Capacity
    Raise CSAT Scores
    Retain & Expand Sales
    Close the loop

    Zahoree Virtual Teams has been proven to work and solve the pain points of running CX operations, while helping remove any obstacles to scaling your business.

    Not Sure Where to Start?

    OUR CLIENTS

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