We focus on the business outputs you ultimately seek. We deliver a superior customer experience geared to increase retention and expand revenue.
About Us CX Experts
WHY US?
We deliver Transformational CX!
We help your customers thrive when using your innovative products and services. Zahoree partners with growing tech and tech-enabled companies deliver transformational customer experiences to their customers. We are completely focused on helping you scale your support operations flexibly, affordably, orderly, and successfully.
FULLY-MANAGED SERVICE THAT OFFLOADS YOU OF DAY-TO-DAY TASKS
ACCESS GLOBAL CX TALENT AND INDUSTRY EXPERTISE
GAIN VISIBILITY AND TRANSPARENCY INTO YOUR SUPPORT OPERATIONS
OUR CLIENTS
Our Story
For 20+ years, Zahoree, formerly known as Infolink-exp has been a trusted partner of the most innovative companies to deliver great transformational CX and assist end customers in adopting new technologies safely and effectively.
2023
Infolink-exp rebrands and starts doing business as Zahoree. Zahoree Virtual Teams, our CX Global Talent and Remote Team Management Platform is launched.
2019
Expands to Europe and launches Zahoree CX Analytics
2016
Specializes its technology support solution for the IoT and SmartTech industry
2012
Introduces the Customer Journey Support methodology and relaunches as Infolink-exp
2008
Launches technology support outsourcing solution
2000
E-business and web application development company
Zahoree’s history is tied to his founder’s vision, José A. González, with a storied career of over three decades in Technology and Innovation.
In our journey from our beginnings to Zahoree Virtual Teams, one thing has been a constant, we have always been at the forefront of technology innovation and adoption.
José Antonio González
Founder and CEO
OUR TEAM
José Antonio González
Founder and CEO
Entrepreneur
Guillermo Sánchez
COO
Imagineer
Daniel Nevarez
CFO
Foodie
Brenda Berumen
Head of Marketing
Nature Lover
Luis Ordoñez
Service Optimization Manager
Team Builder
Anna-Maria Törn
European Operations Manager
Cosmopolitan
Pierre Massaad
Head of Training
Educator
Inge Hartvig
People, Culture & Quality Europe
Chorister
Mayra Chávez
Head of People and Culture
Creator
Sergio Nieto
Zahoree CX Intelligence Manager
Explorer
Luis Alday
Data Security Specialist
Technophile
Customer Success Strategists
Gabriel Ramirez
CSS
Sergio Carrillo
CSS
Mario Ordoñez
CSS
Sergio Chacon
CSS
Michelle Chavez
CSS
Sergio Reyes
CSS
Hugo Benavides
CSS
Juan Pablo García
CSS
Advisory Board Members
Tony Barreca
B.A. In Philosophy. Tony has spent 35+ years in Silicon Valley as a Director of Engineering, VP of Product and Business Development, as well as company founder. He was responsible for setting product direction, creating product road maps and functional requirements and specifications documents, and helping define business strategies for Sun Microsystems, Lightpole and Boxbe, among others.
Kristen Hayer
Kristen Hayer is the Founder & CEO of The Success League, a consulting firm focused on customer success. She believes that customer success is the key to driving revenue, client retention and exceptional customer experiences. Prior to founding The Success League, Kristen built and led several award-winning customer success teams. She has published over 60 articles on customer success, and hosts the popular customer success podcast, Strikedeck Radio. Kristen received her MBA from the University of Washington in Seattle, and now lives with her family in the Bay Area.
Alberto Gutiérrez
Sr. Director, Big Data Analytics at Asurion, PhD, Electrical Engineering. Alberto is a Big data analytics and data scientist leader with track record of creating business value from data analytics, technical team and people development. 20+ years of experience in mobile devices, big data analytics systems, statistical algorithms, predictive modeling, and artificial intelligence. Passionate about innovation with 16 granted patents. Specialist in the software development life cycle including ideation, Agile-Lean development, quality, scale and delivery.
Tony Bodoh
Tony Bodoh is the CEO of Tony Bodoh International. TBI’s focus is on applying the science of human experience to deepen the customer relationships. Tony is a speaker, podcaster, and co-author of three #1 Best Selling books including: ProphetAbility - The Revealing Story of Why Companies Succeed, Fail, or Bounce Back; Leverage - How to Achieve a Lot with the Little You’ve Got; and, The Complete Experience - Unlocking the Secrets of Online Reviews that Drive Customer Loyalty. Tony lives in Nashville, Tennesse.
cx experts community
We take great care to choose only the best people to work with you as our client and with your customers. Now that you’ve met us and know what we can do for your growing technology business, contact us!