Smart Tech CX Support Solutions
B2B and B2C CX Experts
When it comes to delivering the most innovative IoT and Smart Technologies, we know that supporting your customers through the adoption and use journey, and retaining their loyalty is critical to growing your business.
Transformational CX for the 21ST CENTURY LIFESTYLE CUSTOMER
In the digital economy, customers are finding new ways to explore new products and services. They are rapidly adopting new technologies in their lives, from their home, to their health, their security, and their entertainment.
Novel IoT and Smart technologies, either provided to B2B or B2C customers, are at the forefront of that transformation. Our teams can help you deliver great customer support and services, and scale your customer-facing operations, so you gain peace of mind and focus on the business of growing.
Smart-Tech-IoT customer journey support
The 21st century customer has liquid expectations. Today’s Smart-Tech companies need to deliver services reliably, which will create trust with their customers and give them a superb customer experience.
Our support solutions will scale throughout the various touch points along the customer journey, from pre-sales support to consulting on product options, product setup and configuration, technical support, cross-selling and upselling. Thanks to our hybrid (virtual and onsite) teams we help you do it efficiently and affordably.
ZAHOREE’S support and cx capabilities
L1/L2 Customer Support
L1/L2 Customer Service
Pre-sales support
Cross-selling/up-selling
ai-human augmentation
ai annotation / classification
Demo Rooms
Chatbot
iot / smart tech lab
Discover how Zahoree’s Scoring Model can help you take your support operations to the next level
At Zahoree, we help you build trust because we understand the importance of delivering consistent customer experience at all times. Our CX insights give you granular visibility into the customer journey to help you meet your customers’ liquid expectations.
SMART-TECH CX AND SUPPORT SERVICES
SMART-TECH SUPPORT TEAMS
Our hybrid on-side and remote teams can help you scale your support operations at any touch-point of your customer’s journey, from pre-sales support to order tracking, returns, exchanges, technical support, and cross-selling and upselling. Our operations centers can also support any custom service such as subscription management and loyalty programs.
CX INTELLIGENCE
Our Zahoree® VIrtual Teams analytics technology applies artificial intelligence to surveys, support cases, product reviews, and other sources of customer feedback and behavioral data. We deliver unique visibility into your customers’ journey with your product and brand.
Multiple Languages
Support in multiple languages by native speakers. English, Spanish, French and Portuguese available in North America. Major European languages in EMEA region.
TRANSFORMATIONAL CX
Our teams focus on delivering experiences that will provide your customers with a sense of growth, engagement with your brand and the innovative technology you provide, and accomplishment.
AI/HUMAN INTELLIGENCE
These include annotation and classification, data analysis, and human augmentation of AI-driven technology and services.
GLOBAL MARKET COVERAGE
Our multiple support centers and Zahoree Virtual Teams global talent platform allow us to deliver customer support in USA, Canada, EMEA, LATAM, and APAC.
CUSTOMER AND TECHNICAL SUPPORT
Helping users who need assistance installing, connecting, or have technical issues using your product is a critical part of delivering the benefits promised. We help you deliver superior customer and technical support, and do it in a scalable fashion. Our team provides multi-channel engagement by phone, e-mail, chat, remote access and social.
DEMO ROOMS
Our ambianced demo rooms provide a unique opportunity to show your customers exactly what your product looks like, how it works, or what features it has. Our demo rooms give you an opportunity to provide a high-level of specialized pre-sales support and unboxing, and have your potential customer fall-in-love with your technology.
INFORMATION SECURITY
We understand how critical the protection of data to your business is, which is why we are an ISO 27001-2013 certified company. We comply with the highest standards to protect the confidentiality, integrity, and availability of the information. We take the security of your company’s and your customer’s data very seriously.
IoT LAB
Similar to a demo room, these specialized spaces may be used by your support team for live troubleshooting with customers, testing product features and integrations.
Markets
We partner with SmartTech and tech-enabled companies in several markets, including Smart Home, Health & Fitness, Security, Pet Care, Toys, and Baby Tech among others. Our clients trust us to build exceptional relationships with their customers.
ZAHOREE HOLISTIC cx PLANS
Remove obstacles to building, onboarding, managing and scaling Customer Service and Support.
Zahoree Digital Services
Team Assessment and Sizing
Team Assessment and Sizing
Strategy Consultation
Strategy Consultation
Talent Matching (AI)
Talent Matching (AI)
CX Opportunity Creation
CX Opportunity Creation
Pool Search
Pool Search
Team Selection
Team Selection
Team Access to Academy
Team Access to Academy
Gamification of Career Path
Gamification of Career Path
Zahoree Managed Services
Fully-Managed Teams
Fully-Managed Teams
Customer Success Strategist (CSS)
Customer Success Strategist (CSS)
Non-dedicated Quality Assurance
Non-dedicated Quality Assurance
Backup resources
Backup resources
Support Playbook
Support Playbook
Transformational CX Methodology
Transformational CX Methodology
Workforce management (WFM)
Workforce management (WFM)
Non-dedicated trainer available
Non-dedicated trainer available
Reporting
Reporting
CX Expert Dashboard
CX Expert Dashboard
Support Operational Dashboard
Support Operational Dashboard
CX Intelligence Dashboard
CX Intelligence Dashboard
Suite for OPS Leader
Zahoree Digital Services
Team Assessment and Sizing
Team Assessment and Sizing
Free
Strategy Consultation
Strategy Consultation
Free
Talent Matching (AI)
Talent Matching (AI)
CX Opportunity Creation
CX Opportunity Creation
Pool Search
Pool Search
Team Selection
Team Selection
Team Access to Academy
Team Access to Academy
Full
Gamification of Career Path
Gamification of Career Path
Zahoree Managed Services
Fully-Managed Teams
Fully-Managed Teams
Customer Success Strategist (CSS)
Customer Success Strategist (CSS)
Non-dedicated Quality Assurance
Non-dedicated Quality Assurance
Backup resources
Backup resources
Support Playbook
Support Playbook
Transformational CX Methodology
Transformational CX Methodology
Workforce management (WFM)
Workforce management (WFM)
Non-dedicated trainer available
Non-dedicated trainer available
Reporting
Reporting
CX Expert Dashboard
CX Expert Dashboard
Support Operational Dashboard
Support Operational Dashboard
CX Intelligence Dashboard
CX Intelligence Dashboard
Suite for CX Leader
Zahoree Digital Services
Team Assessment and Sizing
Team Assessment and Sizing
Free
Strategy Consultation
Strategy Consultation
Free
Talent Matching (AI)
Talent Matching (AI)
CX Opportunity Creation
CX Opportunity Creation
Pool Search
Pool Search
Team Selection
Team Selection
Team Access to Academy
Team Access to Academy
Full
Gamification of Career Path
Gamification of Career Path
Zahoree Managed Services
Fully-Managed Teams
Fully-Managed Teams
Customer Success Strategist (CSS)
Customer Success Strategist (CSS)
Non-dedicated Quality Assurance
Non-dedicated Quality Assurance
Backup resources
Backup resources
Support Playbook
Support Playbook
Transformational CX Methodology
Transformational CX Methodology
Workforce management (WFM)
Workforce management (WFM)
Non-dedicated trainer available
Non-dedicated trainer available
Reporting
Reporting
CX Expert Dashboard
CX Expert Dashboard
Support Operational Dashboard
Support Operational Dashboard
CX Intelligence Dashboard
CX Intelligence Dashboard
START DESIGNING YOUR TEAM NOW WITH ZAHOREE VIRTUAL TEAMS
Our fully-managed CX solutions are enabled by Zahoree Virtual Teams, our proprietary platform, which provides an automated, efficient, and affordable way to put together and operate your support teams, so you gain peace of mind and stay focused on growth.