Our ZWingman™ AI bot is designed to strategically enhance your customer support. It delivers the dual benefit of delivering unique CX insights to leadership, while also elevating the performance of your agents through conversational AI in real time.
ZWingman delivers on the promise of AI+human intelligence for superior customer experience.
Welcome to the future of customer support! With AI ZWingman as your AI assistant for customer support, you are ensuring your support team – both agents and leadership – are always equipped with the knowledge and tools to handle customer inquiries with confidence and accuracy.
Receive AI-generated suggestions and request and solution summaries, minimizing the need to search multiple data sources.
Tap into ZWingman to leverage and learn from your AI+human CX operations.
• Generative AI with multiple-LLM architecture
• Access to multiple data sources seamlessly: Ticketing data, KB, processes and policies, training contents, and QA evaluations
• RAG Tools Implementation to reduce AI hallucinations and improving accuracy
• ZWingman Browser Extension makes integration with support platforms easy
• Built-in unique Transformational Customer Experience (TCX) Frameworks
• Language translation
• Growing list of connectors
At Zahoree we always innovate for you! Which is why we build our own CX and AI technology rather than merely licensing third-party tools.
Add Zahoree to your support technology stack and discover how our tech solutions can help you boost your support team’s performance, CX optimization, and automation goals.
Dashboard Integration
Seamlessly integrate ZWingman with your Operational and CX Dashboards in our Zahoree Virtual Teams platform. Get the most complete view of your customer support and CX delivery operations.
Insights from soft-skills, to process and product quality enhancement opportunities
Understand the main drivers behind customer support requests. Detect and analyze outlier events in your interaction data to address anomalies and optimize customer support strategies.
Close the feedback loop
Learn from your AI+human CX operations.
Deliver valuable customer input to your marketing, sales, and engineering teams.
