Our CX Solution provides a flexible, efficient, and affordable way to put together and operate a CX team, so you gain peace of mind and stay focused on the business of growth.
FULLY-MANAGED SUPPORT SOLUTIONS FROM TEAM BUILDING TO AI AUTOMATION
CX TRANSFORMATION with Zahoree Virtual Teams
Zahoree CX Solutions not only helps you manage your customer support but also provides you with the necessary tools to transform and optimize your support operations, at the rate you need while growing.
HOW IT WORKS
STRATEGIZE
Agile
Team Design
Team Design
Zahoree Virtual Teams platform provides an efficient way to design and configure a CX team in a nimble manner. We will help you select, recruit, and train to best fit your support requirements.
BUILD & MANAGE
Fully-Managed Support Solutions
You are not alone, you are assigned a CX Strategist since the very beginning to help you size, build, and manage your day-to-day support operations.
OPTIMIZE & AUTOMATE
Advanced CX AI
Capabiliites
Capabiliites
ML/AI capabilities, including our AI ZWingman™, that support your team’s optimization. Unique CX insights that give you visibility into your customer’s journey.
Zahoree as
a CX Transformation tool
The transformation implies moving to a scalable design of your support team, one that uses the right talent, tools, and processes. Zahoree Virtual Teams platform is a managed solution, which includes our toolset, a CX strategist, and the delivery of support services to your customers.
The platform provides visibility into your operational KPIs and team’s performance, so that you know where the next 1% improvement will come from:
↑ CSAT
↓ Handle Time
↑ Response Time
↑ QA Score
↑ CPH, or other relevant metric
The Zahoree Scoring Model
The Zahoree Scoring Model, driven by artificial intelligence and machine learning, offers unique visibility into the positive and negative impacts to your customers’ journey. All insights aggregated in one place effectively eliminates the hassle of collecting fragmented data accross all your CX point systems.
Creating the best customer experience
is a top priority for 48% of professionals in the customer service industry.
is a top priority for 48% of professionals in the customer service industry.
We deliver the Best Customer Experience
In this digital age, CX has surpassed both, price, and product as a key brand differentiator. For companies in the new economy CX is becoming a top priority because end consumers have more liquid expectations than ever.
Don’t Worry. We've Got You Covered.
Our CX teams have helped clients deliver 90%+ CSAT, 90%+ FCR, 20-point NPS increases, and consistent CPH, while delivering multichannel, white-glove service. Zahoree® Virtual Teams, our AI-driven CX management platform revolutionizes the way support teams are sourced, built, trained, and managed, as it taps into global tech talent and delivers Transformational CX.
CX TRANSFORMATION PILLARS
BENEFITS
Many brands cannot quickly, flexibly & affordably scale their customer service operations at the rate they are growing. We provide a managed crowdsourced platform for building & managing virtual Customer Support teams that provide pivotal benefits to help you elevate your CX strategy.
Scalability
We understand the dynamics of fast-growing companies and help scale your customer support and human intelligence operations. Allow yourself to focus on mission critical activities, while we absorb the complexity of delivering a customer experience (CX) that exceeds your customers’ expectations.
TCX Approach
TCX is based on the application of TBI’s Admiration Equation, which seeks to deliver transformational experiences that create loyalty. Transformational CX is a science-based approach to co-create experiences with your customers, as our support teams interact with them, that will give them a sense of growth, engagement, and accomplishment.
Revenue Engine
Convert support into a net positive revenue center. As one of the most important growth levers is retention, this becomes a serious goal to any customer support effort. This is not about pushing products, it is about delivering value. Support teams are uniquely suited to identify opportunities to successfully execute cross-selling and up-selling activities.
CX Optimization
Our Zahoree® analytics technology applies artificial intelligence to surveys, support cases, product reviews, and other sources of customer feedback and behavioral data. Using our advanced analytics and through the help of our CX Strategist, we will help you close the loop to optimize your CX operations.
AI Automation
AI ZWingman™ automates CX agent training by simulating mock customer interactions; assists CX agents to provide the right product and policy information, fast-track to the right troubleshooting steps, and
provides them with recommendations to build replies that will reduce interactions and handle time, and raise CSAT scores.
Scale Capacity
Raise CSAT Scores
Retain & Expand Sales
Close the loop
Zahoree Virtual Teams has been proven to work and solve the pain points of running CX operations, while helping remove any obstacles to scaling your business.
Not Sure Where to Start?
OUR CLIENTS
