HealthTech Customer Care Solutions

CX Solutions

Why outsource your customer service? Our dedicated approach to CX for innovative companies ensures a seamless, satisfying user experience. Revolutionize your support operations with bespoke customer experience solutions for Health Tech.

Transformational CX for the 21ST CENTURY LIFESTYLE CUSTOMER

In the digital economy, customers are finding new ways to explore new products and services. They are rapidly adopting new technologies in their lives, from their home, to their health, their security, and their entertainment.

Novel Health and Smart Tech companies are at the forefront of this transformation. Our teams can help you deliver great customer support and services, and scale your customer-facing operations, so you gain peace of mind and focus on the business of growing. We focus on enhancing customer satisfaction and loyalty.

Health-Tech customer journey support

The 21st century consumer has liquid expectations and it is no different in Health Care. Today’s Health Tech companies need to deliver services reliably, which will create trust with their customers.

Our support solutions can assist throughout the various touch points along the customer journey, from assisting Telemedicine communications to providing technical support for smart devices in the health tech / consumer electronics arena. Our operations centers can also support any other custom service such as subscription management for digital health companies.

ZAHOREE’S customer support and cx capabilities for Health Tech Companies

L1/L2 Customer Support

L1/L2 Customer Service

Cross-selling/up-selling

Demo Rooms

AI ZWingman™

Discover how Zahoree Virtual Teams can help you take your support operations to the next level.

At Zahoree, we help you build trust because we understand the importance of delivering consistent customer experience at all times. Our CX insights give you granular visibility into the customer journey to help you meet your customers’ liquid expectations.

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HEALTH-TECH CX AND SUPPORT SERVICES

HEALTH-TECH SUPPORT TEAMS

Our hybrid on-site and remote CX teams can help you scale your customer support operations at any touch-point of your health-tech solution; from assisting customer interactions to technical support for smart devices, such as wearables or biometrics IoT products. We focus on enhancing customer satisfaction and loyalty with every human or AI-assisted interaction. Our secret sauce is our Transformational Customer Experience methodology for your users.

CX INTELLIGENCE

Our Zahoree® VIrtual Teams analytics technology applies artificial intelligence to surveys, support cases, product reviews, and other sources of customer feedback and behavioral data. We deliver unique visibility into your customers’ journey with your product and brand.

Multiple Languages

Support in multiple languages by native speakers. English, Spanish, French and Portuguese available in North America. Major European languages in EMEA region.

TRANSFORMATIONAL CX

Our teams focus on delivering experiences that will provide your customers with a sense of growth, engagement with your brand and the innovative technology you provide, and accomplishment.

GLOBAL MARKET COVERAGE

Our multiple support centers and Zahoree Virtual Teams global talent platform allow us to deliver customer support in USA, Canada, EMEA, LATAM, and APAC.

DEMO ROOMS

Our ambianced demo rooms provide a unique opportunity to show your customers exactly what your product looks like, how it works, or what features it has. Our demo rooms give you an opportunity to provide a high-level of specialized pre-sales support and unboxing, and have your potential customer fall-in-love with your technology.

INFORMATION SECURITY

We understand how critical the protection of data to your business is, which is why we are an ISO 27001-2013 certified company. We comply with the highest standards to protect the confidentiality, integrity, and availability of the information. We take the security of your company’s and your customer’s data very seriously.

AI ZWingman™

Zahoree's virtual assistant teams up with CX Experts in our teams. It is a trusted co-pilot to your customer support agents, to provide relevant product and policy information, recommendations for best ways to address an inquiry, and a fast-track to trouble-shooting options. It’s specially tuned for CX delivery and uses the latest AI resources available.

START DESIGNING YOUR TEAM NOW WITH ZAHOREE VIRTUAL TEAMS

Our fully-managed CX solutions are enabled by Zahoree Virtual Teams, our proprietary platform, which provides an automated, efficient, and affordable way to put together and operate your support teams, so you gain peace of mind and stay focused on growth.

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