Read our latest blog posts covering the latest Customer Experience, Tech, and Digital trends. We are completely focused on helping you scale your support operations flexibly, affordably, and successfully.
In 2026, if your dashboard still looks the way it did five years ago, you’re not measuring the customer support KPIs that matter. […]
Juggling multiple business activities while continually providing excellent customer support can be tough, especially if you have a lean team. A Customer Experience […]
Learn about customer support outsourcing in detail and explore how companies are harnessing AI to transform nearshore outsourcing. We’ll also discuss how you […]
Maximizing customer care AI benefits requires a thoughtful approach that strikes the right balance between artificial intelligence’s efficiency and human empathy to deliver […]
(Part 3 of 3) Customer support matters in every industry, but it is especially impactful in e-commerce. Companies that offer standout e-commerce customer […]
When you’re launching a startup, especially if you’re in the exciting tech or online space, one of the last things on your mind […]
How to Determine the Size of your Support Team
Does your support operation have a scaling challenge? Are response times getting slow? Are customers complaining that their requests aren’t being answered adequately?
Alert Signals That You Have a Scaling Challenge
You just had a great write-up on Mashable or Techcrunch. You’re company is growing like gangbusters. The products are flying off the shelves.
How Long Should It Take for your Outsourced Support Team to Ramp Up?
As we illustrated in our blog post The Guide to Growing Your IoT Business Through the Customer Journey Support Model, supporting the customer
How to Execute Customer Support Plays for Your IoT Product
Some of the biggest mysteries of the world come in “7s.” The seven wonders of the world. Seven unsolved mysteries that science can’t
7 Criteria for Determining Your IoT Support Budget
To really scale your IoT business, your customer success and support infrastructure and processes are critical. We discussed this at length in our
How IoT Operations Leaders Can Decide Whether to Insource or Outsource Support
According to technology research firm International Data Corporation, the Internet of Things market will reach $1.4 trillion by 2021. IoT will become an
5 Types of Customer Support Services Consumer IoT Companies Should Outsource
