The Future of Customer Support with AI: AI Revolutionizing the Customer Experience
The future of customer support is poised for a dramatic transformation with the integration of Artificial Intelligence (AI). As technology continues to advance, […]
Read our latest blog posts covering the latest Customer Experience, Tech, and Digital trends. We are completely focused on helping you scale your support operations flexibly, affordably, and successfully.
The future of customer support is poised for a dramatic transformation with the integration of Artificial Intelligence (AI). As technology continues to advance, […]
Could focusing on customer experience (CX) help your business achieve its growth goals? It’s certainly possible, as 73% of customers say they consider […]
In the fast-paced world of financial technology (Fintech), the landscape is constantly evolving, driven by innovation and the integration of cutting-edge technologies. However, […]
The customer experience outsourcing industry is projected to witness significant growth by 2030. Customer service stands as a cornerstone of an organization’s […]
Welcome to CES 2024! As the world’s leading innovators gathered in Las Vegas, the evolution from Smart Homes to Smart Cities was on […]
Customer support through Internet social channels is certainly not something new. It has been around for more than a few years now, with […]
From Social Support to Social Customer Engagement
It is quite common to “throw out there” idealisms on how much customers matter to us, it’s quite easy to say and even
Follow through, so simple yet…
A recent survey by InContact of more than 2,000 people, to see how they felt about proactive support, produced the following findings: 87%
The importance of Proactive Support
A recent article published by Moneywatch (Nov. 2013, Michael Hess, author) revealed a number of interesting findings about what customers are looking for
In this digital day and age, customers still favor personal connections
A question we get a lot is: “What is the difference between support for cloud products vs. traditional software products?” This question always
How is support of SaaS/Cloud Products Different Than Traditional Products?