Read our latest blog posts covering the latest Customer Experience, Tech, and Digital trends. We are completely focused on helping you scale your support operations flexibly, affordably, and successfully.
Keep reading to learn how Top-Notch Customer Experience helps grow your business and explore actionable strategies to improve it. Here are 10 to […]
Researchers say 85% of shopping journeys now start with an internet search or visit to an online store. That’s made curating a stand-out digital […]
As telehealth services become more widely available, patients gain access to faster care, reduced wait times, and lower costs. This provides many opportunities […]
The future of customer support is poised for a dramatic transformation with the integration of Artificial Intelligence (AI). As technology continues to advance, […]
Could focusing on customer experience (CX) help your business achieve its growth goals? It’s certainly possible, as 73% of customers say they consider […]
Companies today are prioritizing the creation of amazing customer experiences. They know that excellence in sales and marketing is not enough – they […]
Infolink EXP Blog: One of the Best Customer Experience Blogs to Follow
We all like graphs! It’s something that comes natural, especially in the customer support business. We all want to know where we stand
Customer Experience Management through service…beyond operational metrics
We all know a great customer support experience can be the best thing when it comes to customer retention, hopefully creating product brand
Fix, but delight too: the Customer Experience difference
Customer support through Internet social channels is certainly not something new. It has been around for more than a few years now, with
From Social Support to Social Customer Engagement
It is quite common to “throw out there” idealisms on how much customers matter to us, it’s quite easy to say and even
Follow through, so simple yet…
A recent survey by InContact of more than 2,000 people, to see how they felt about proactive support, produced the following findings: 87%
The importance of Proactive Support
A question we get a lot is: “What is the difference between support for cloud products vs. traditional software products?” This question always
How is support of SaaS/Cloud Products Different Than Traditional Products?
