Does Using AI Benefit Your Company’s Customer Service?
Maximizing customer care AI benefits requires a thoughtful approach that strikes the right balance between artificial intelligence’s efficiency and human empathy to deliver […]
Read our latest blog posts covering the latest Customer Experience, Tech, and Digital trends. We are completely focused on helping you scale your support operations flexibly, affordably, and successfully.
Maximizing customer care AI benefits requires a thoughtful approach that strikes the right balance between artificial intelligence’s efficiency and human empathy to deliver […]
(Part 3 of 3) Customer support matters in every industry, but it is especially impactful in e-commerce. Companies that offer standout e-commerce customer […]
(Part 2 of 3) Customer support matters in every industry, but it is especially impactful in e-commerce. Companies that offer standout e-commerce customer […]
(Part 1 of 3) Customer support matters in every industry, but it is especially impactful in e-commerce. Companies that offer standout e-commerce customer […]
Keep reading to learn how Top-Notch Customer Experience helps grow your business and explore actionable strategies to improve it. Here are 10 to […]
We all like graphs! It’s something that comes natural, especially in the customer support business. We all want to know where we stand […]
Customer Experience Management through service…beyond operational metrics
The Cloud business model is probably the biggest breakthrough in computing since the invention of windows-based software. By offering applications and functionality on
The Customer Experience is Key to Growth and Profitability on the Cloud
We all know a great customer support experience can be the best thing when it comes to customer retention, hopefully creating product brand
Fix, but delight too: the Customer Experience difference
Customer support through Internet social channels is certainly not something new. It has been around for more than a few years now, with
From Social Support to Social Customer Engagement
It is quite common to “throw out there” idealisms on how much customers matter to us, it’s quite easy to say and even
Follow through, so simple yet…
A recent survey by InContact of more than 2,000 people, to see how they felt about proactive support, produced the following findings: 87%
The importance of Proactive Support
A question we get a lot is: “What is the difference between support for cloud products vs. traditional software products?” This question always
How is support of SaaS/Cloud Products Different Than Traditional Products?