We are completely focused on helping you scale your support operations flexibly, affordably, and successfully.
Under the new brand, Zahoree now becomes the CX holistic experience San Jose, CA, July 14th, 2023. Infolink-exp, the global technology support …
NEW YORK, August 16, 2022 Today, Inc. revealed that Infolink-exp is No. 3199 on its annual Inc. 5000 list, the most prestigious ranking …
NEW YORK, August 17, 2021 Inc. magazine just revealed that Infolink-exp Technology Solutions is No. 2311 on its annual Inc. 5000 list, the …
For the second year in a row, Infolink-exp appears on the Inc. 5000
For the technology industry it was that time of year again! CES 2021 was here, but this time around the well-known conference organized …
DESIGNED FOR: CONSUMER IOT AND SMART TECH COMPANIES Did You Miss Our Webinar? Watch It Here! The Emergence of The Transformation Economy …
To really scale your IoT business, your customer success and support infrastructure and processes are critical. We discussed this at length in our …
How IoT Operations Leaders Can Decide Whether to Insource or Outsource Support
When you’re launching a startup, especially if you’re in the exciting IoT space, one of the last things on your mind is support. …
According to technology research firm International Data Corporation, the Internet of Things market will reach $1.4 trillion by 2021. IoT will become an …
5 Types of Customer Support Services Consumer IoT Companies Should Outsource
You’ve found it – the complete guide for designing a customer journey support system that will boost the growth of your IoT business, …
The Guide to Growing Your IoT Business through the Customer Journey Support© Model
Earlier this year the world was shocked by a graphic video of David Dao, a Kentucky man, who was dragged off a United …
Sales and marketing gurus love to focus on how to create more awareness, generate more leads, and close more sales. It’s what’s “sexy” …
Companies today are prioritizing the creation of amazing customer experiences. They know that excellence in sales and marketing is not enough – they …
Infolink EXP Blog: One of the Best Customer Experience Blogs to Follow
We all like graphs! It’s something that comes natural, especially in the customer support business. We all want to know where we stand …
Customer Experience Management through service…beyond operational metrics
The Cloud business model is probably the biggest breakthrough in computing since the invention of windows-based software. By offering applications and functionality on …
The Customer Experience is Key to Growth and Profitability on the Cloud
We all know a great customer support experience can be the best thing when it comes to customer retention, hopefully creating product brand …
Customer support through Internet social channels is certainly not something new. It has been around for more than a few years now, with …
It is quite common to “throw out there” idealisms on how much customers matter to us, it’s quite easy to say and even …
A recent survey by InContact of more than 2,000 people, to see how they felt about proactive support, produced the following findings: 87% …
A recent article published by Moneywatch (Nov. 2013, Michael Hess, author) revealed a number of interesting findings about what customers are looking for …
In this digital day and age, customers still favor personal connections
A question we get a lot is: “What is the difference between support for cloud products vs. traditional software products?” This question always …
How is support of SaaS/Cloud Products Different Than Traditional Products?
