Read our latest blog posts covering the latest Customer Experience, Tech, and Digital trends. We are completely focused on helping you scale your support operations flexibly, affordably, and successfully.
In 2026, if your dashboard still looks the way it did five years ago, you’re not measuring the customer support KPIs that matter. […]
Juggling multiple business activities while continually providing excellent customer support can be tough, especially if you have a lean team. A Customer Experience […]
Learn about customer support outsourcing in detail and explore how companies are harnessing AI to transform nearshore outsourcing. We’ll also discuss how you […]
Maximizing customer care AI benefits requires a thoughtful approach that strikes the right balance between artificial intelligence’s efficiency and human empathy to deliver […]
(Part 3 of 3) Customer support matters in every industry, but it is especially impactful in e-commerce. Companies that offer standout e-commerce customer […]
The Internet-of-Things revolution is on! Every day new consumer IoT products make it to the marketplace, to make our homes smart, automate some […]
How to Optimize the IoT Customer Journey With Data
Customer support provides a surprising benefit that can help product management, marketing, customer success, and your company’s overall growth. What is that benefit?
How Customer Support Can Spur Customer Discovery
Intuitively we know that effectively onboarding a new customer is an important part of the overall experience. As consumers, we have come to
The Value of an Amazing Onboarding Experience
For IoT companies to grow, they need to focus on more than just increasing their sales and marketing activity. To really grow –
Growing Your IoT Startup Through Retention, Revenue Expansion, Referrals and Partnerships
Today more than at any other time in modern history, service is actually really really important. It used to be that companies would
Why Service Is The New Marketing for IoT Manufacturers
These are exciting times. Technology is rapidly changing the way we do almost everything, even the simplest tasks of our daily lives. Erik
8 Barriers to Consumer IoT Adoption
With the advent of the Smart Home, there’s a new set of security threats we have to contend with, and they’re all digital.
The Complete Guide to Securing Your Smart Home
Whether you’ve noticed it or not, the Internet of Things (IoT) is spreading and influencing your lifestyle. Look no further than your car
5 Challenges In Supporting IoT Devices
The Internet of Things (IoT) has grown quickly and spread widely throughout the consumer market in the last few years. Both manufacturers and
What Type Of Companies Do We Support?
You just had a great write-up on Mashable or Techcrunch. You’re company is growing like gangbusters. The products are flying off the shelves.
How Long Should It Take for your Outsourced Support Team to Ramp Up?
As we illustrated in our blog post The Guide to Growing Your IoT Business Through the Customer Journey Support Model, supporting the customer
How to Execute Customer Support Plays for Your IoT Product
Some of the biggest mysteries of the world come in “7s.” The seven wonders of the world. Seven unsolved mysteries that science can’t
7 Criteria for Determining Your IoT Support Budget
To really scale your IoT business, your customer success and support infrastructure and processes are critical. We discussed this at length in our
How IoT Operations Leaders Can Decide Whether to Insource or Outsource Support
According to technology research firm International Data Corporation, the Internet of Things market will reach $1.4 trillion by 2021. IoT will become an
5 Types of Customer Support Services Consumer IoT Companies Should Outsource
You’ve found it – the complete guide for designing a customer journey support system that will boost the growth of your IoT business,
The Guide to Growing Your IoT Business through the Customer Journey Support© Model
