Read our latest blog posts covering the latest Customer Experience, Tech, and Digital trends. We are completely focused on helping you scale your support operations flexibly, affordably, and successfully.
In 2026, if your dashboard still looks the way it did five years ago, you’re not measuring the customer support KPIs that matter. […]
Juggling multiple business activities while continually providing excellent customer support can be tough, especially if you have a lean team. A Customer Experience […]
Learn about customer support outsourcing in detail and explore how companies are harnessing AI to transform nearshore outsourcing. We’ll also discuss how you […]
Maximizing customer care AI benefits requires a thoughtful approach that strikes the right balance between artificial intelligence’s efficiency and human empathy to deliver […]
(Part 3 of 3) Customer support matters in every industry, but it is especially impactful in e-commerce. Companies that offer standout e-commerce customer […]
Earlier this year the world was shocked by a graphic video of David Dao, a Kentucky man, who was dragged off a United […]
5 Shocking Stats on Bad Customer Experience
Sales and marketing gurus love to focus on how to create more awareness, generate more leads, and close more sales. It’s what’s “sexy”
Customer Loyalty on the Cloud is priceless
Companies today are prioritizing the creation of amazing customer experiences. They know that excellence in sales and marketing is not enough – they
Infolink EXP Blog: One of the Best Customer Experience Blogs to Follow
We all like graphs! It’s something that comes natural, especially in the customer support business. We all want to know where we stand
Customer Experience Management through service…beyond operational metrics
The Cloud business model is probably the biggest breakthrough in computing since the invention of windows-based software. By offering applications and functionality on
The Customer Experience is Key to Growth and Profitability on the Cloud
We all know a great customer support experience can be the best thing when it comes to customer retention, hopefully creating product brand
Fix, but delight too: the Customer Experience difference
Customer support through Internet social channels is certainly not something new. It has been around for more than a few years now, with
From Social Support to Social Customer Engagement
It is quite common to “throw out there” idealisms on how much customers matter to us, it’s quite easy to say and even
Follow through, so simple yet…
A recent survey by InContact of more than 2,000 people, to see how they felt about proactive support, produced the following findings: 87%
The importance of Proactive Support
A question we get a lot is: “What is the difference between support for cloud products vs. traditional software products?” This question always
How is support of SaaS/Cloud Products Different Than Traditional Products?
