The Future of Customer Support with AI: AI Revolutionizing the Customer Experience
The future of customer support is poised for a dramatic transformation with the integration of Artificial Intelligence (AI). As technology continues to advance, […]
Read our latest blog posts covering the latest Customer Experience, Tech, and Digital trends. We are completely focused on helping you scale your support operations flexibly, affordably, and successfully.
The future of customer support is poised for a dramatic transformation with the integration of Artificial Intelligence (AI). As technology continues to advance, […]
Could focusing on customer experience (CX) help your business achieve its growth goals? It’s certainly possible, as 73% of customers say they consider […]
In the fast-paced world of financial technology (Fintech), the landscape is constantly evolving, driven by innovation and the integration of cutting-edge technologies. However, […]
The customer experience outsourcing industry is projected to witness significant growth by 2030. Customer service stands as a cornerstone of an organization’s […]
Welcome to CES 2024! As the world’s leading innovators gathered in Las Vegas, the evolution from Smart Homes to Smart Cities was on […]
Optimize your customers’ experience with Zahoree™ Analytics. SAN JOSE, CA, September 10, 2019. – Infolink-exp, a leader in global technology support services, announced […]
Customers speak the truth and now the data is in your hands
The IoT Smart Home market is forecasted to reach $1.2 trillion by 2022, in part thanks to the growing and highly fragmented market.
5 Ways IoT Manufacturers Can Upgrade their Customer’s Shopping Experience
At Infolink-exp, we’re passionate about customer success. With every customer experience that we provide to users of IoT devices at home, in the
For as long as I can remember –I’m 26 years old- I have always been surrounded by technology. Of course, this has become
My Recent IoT Setup Experience
Allconnect recently published a tech guide focused for seniors living on their own. It includes a list of the latest home technologies to
Smart Home Technology for Seniors
What Las Vegas hotel would you rather stay at? The Venetian or the Rio? Most people would say the Venetian. But business book
Smart tech best practices: why marketing and support need to be joined at the hip
Does your support operation have a scaling challenge? Are response times getting slow? Are customers complaining that their requests aren’t being answered adequately?
Alert Signals That You Have a Scaling Challenge
The Internet-of-Things revolution is on! Every day new consumer IoT products make it to the marketplace, to make our homes smart, automate some
How to Optimize the IoT Customer Journey With Data
Customer support provides a surprising benefit that can help product management, marketing, customer success, and your company’s overall growth. What is that benefit?
How Customer Support Can Spur Customer Discovery
Intuitively we know that effectively onboarding a new customer is an important part of the overall experience. As consumers, we have come to
The Value of an Amazing Onboarding Experience
For IoT companies to grow, they need to focus on more than just increasing their sales and marketing activity. To really grow –
Growing Your IoT Startup Through Retention, Revenue Expansion, Referrals and Partnerships
Today more than at any other time in modern history, service is actually really really important. It used to be that companies would
Why Service Is The New Marketing for IoT Manufacturers
These are exciting times. Technology is rapidly changing the way we do almost everything, even the simplest tasks of our daily lives. Erik
8 Barriers to Consumer IoT Adoption
With the advent of the Smart Home, there’s a new set of security threats we have to contend with, and they’re all digital.
The Complete Guide to Securing Your Smart Home
Whether you’ve noticed it or not, the Internet of Things (IoT) is spreading and influencing your lifestyle. Look no further than your car
5 Challenges In Supporting IoT Devices