Read our latest blog posts covering the latest Customer Experience, Tech, and Digital trends. We are completely focused on helping you scale your support operations flexibly, affordably, and successfully.
Keep reading to learn how Top-Notch Customer Experience helps grow your business and explore actionable strategies to improve it. Here are 10 to […]
Researchers say 85% of shopping journeys now start with an internet search or visit to an online store. That’s made curating a stand-out digital […]
As telehealth services become more widely available, patients gain access to faster care, reduced wait times, and lower costs. This provides many opportunities […]
The future of customer support is poised for a dramatic transformation with the integration of Artificial Intelligence (AI). As technology continues to advance, […]
Could focusing on customer experience (CX) help your business achieve its growth goals? It’s certainly possible, as 73% of customers say they consider […]
Infolink-exp was feature on ‘INVEST IN SPAIN’ by ICEX, the Spanish Institute for Foreign Trade. Read the full article here: www.investinspain.org Infolink-EXP […]
Infolink-exp establishes its European office in Málaga
Infolink-exp, a leader in global technology support services, announced the opening of its European office today. SAN JOSE, CA, November 4, 2019.
Infolink-exp expands its global presence with a new support operations center in Málaga, Spain.
Optimize your customers’ experience with Zahoree™ Analytics. SAN JOSE, CA, September 10, 2019. – Infolink-exp, a leader in global technology support services, announced
Customers speak the truth and now the data is in your hands
The IoT Smart Home market is forecasted to reach $1.2 trillion by 2022, in part thanks to the growing and highly fragmented market.
5 Ways IoT Manufacturers Can Upgrade their Customer’s Shopping Experience
At Infolink-exp, we’re passionate about customer success. With every customer experience that we provide to users of IoT devices at home, in the
For as long as I can remember –I’m 26 years old- I have always been surrounded by technology. Of course, this has become
My Recent IoT Setup Experience
What Las Vegas hotel would you rather stay at? The Venetian or the Rio? Most people would say the Venetian. But business book
Smart tech best practices: why marketing and support need to be joined at the hip
Does your support operation have a scaling challenge? Are response times getting slow? Are customers complaining that their requests aren’t being answered adequately?
Alert Signals That You Have a Scaling Challenge
The Internet-of-Things revolution is on! Every day new consumer IoT products make it to the marketplace, to make our homes smart, automate some
How to Optimize the IoT Customer Journey With Data
Customer support provides a surprising benefit that can help product management, marketing, customer success, and your company’s overall growth. What is that benefit?
How Customer Support Can Spur Customer Discovery
Intuitively we know that effectively onboarding a new customer is an important part of the overall experience. As consumers, we have come to
The Value of an Amazing Onboarding Experience
For IoT companies to grow, they need to focus on more than just increasing their sales and marketing activity. To really grow –
Growing Your IoT Startup Through Retention, Revenue Expansion, Referrals and Partnerships
Today more than at any other time in modern history, service is actually really really important. It used to be that companies would
Why Service Is The New Marketing for IoT Manufacturers
These are exciting times. Technology is rapidly changing the way we do almost everything, even the simplest tasks of our daily lives. Erik
8 Barriers to Consumer IoT Adoption
With the advent of the Smart Home, there’s a new set of security threats we have to contend with, and they’re all digital.
The Complete Guide to Securing Your Smart Home
